Privacy Policy

1. Introduction

Marketbite aka Launchlane (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Shopify Help Desk program and website.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details when you register or submit a ticket.

• Shopify Store Information: Store URL, access credentials (if required), and relevant technical details for troubleshooting.

• Usage Data: Information about how you interact with our website, such as IP addresses and browser details.

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve our Shopify Help Desk services.

• Process payments and transactions.

• Communicate with you regarding support requests and updates.

• Ensure security and prevent fraud.
  

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

• Service Providers: Third-party tools that help us operate our services (e.g., payment processors, analytics tools).

• Legal Compliance: When required by law or to protect our rights and users.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You may:

• Request access, updates, or deletion of your personal information.

• Opt out of marketing communications at any time.
  

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.